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Mounting competitive and stakeholders pressures in several industries has seen increasing focus on planning and managing for growth. Diverse customers are conducting business in multiple geographies, buying multiple products and services via multiple channels, while continuing to expect total transparency. As products and services become radically more complex, globalization, consolidation and increasing focus on competitiveness are driving the need to improve the efficiency and effectiveness of operations.

Process and software reengineering and improvement cannot be achieved by technology alone, and requires the integration of people, process, and information. This can be accomplished by linking strategy, domain and process knowledge with technology and business intelligence expertise. The solution lies in "simplification", which does not imply simple, but refers to removal of complexity.

Consulting Overview

MJinfotec Consulting offers Performance Management, Process Improvement Consulting and Customer Relationship Management solutions to major sector clients. Our services provide in-depth insights to increase and improve process and performance across the organization, driving the move from reactive to pro-active management.

Our Consultants aim to create breakthrough business process performance through our strong architecture and design which ensures business alignment and reduce downstream development and deployment risks. Our business analysts, architects, usability experts and six sigma consultants analyze and (re)design business processes and the underlying applications, apply six sigma methodologies, and implement instrumentation for business monitoring/business intelligence. Most consulting engagements we undertake employ a multi-disciplinary team, comprised of domain and functional, Six Sigma process improvement, business intelligence, and technology/architecture experts. We focus on providing a 360°assessment and solution to any business problem by eliminating the 'silo' approach to problem resolution. This includes the linkage of objectives to action and ensuring compliance.

Consulting Approach

The consulting team helps:

  • Understand the business problems/objectives

  • Review the current state process, organization structure, technology architecture and underlying information metrics

  • Utilize a 'Toolkit of Best Practices' leveraged from domain and process experts along with data gathered from the transactional/operational systems

  • Develop a desired state vision of process, organization, technology and metrics
  • Information Technology Infrastructure Library (ITIL)

    MJinfotec is a leading Enterprise IT Management solution & IT process consultancy service provider, specialising in ITIL set of concepts as practices and training provider for Information Technology Services Management (ITSM), Information Technology (IT) development and IT operations.

    ITIL® is the only consistent and comprehensive documentation of best practice for IT Service Management. Used by thousands of organisations around the world, a whole ITIL philosophy has grown up around the guidance contained within the ITIL books and the supporting professional qualification scheme.

    ITIL consists of a series of books giving guidance on the provision of quality IT services, and on the accommodation and environmental facilities needed to support IT. ITIL has been developed in recognition of organisations' growing dependency on IT and embodies best practices for IT Service Management.

    The ethos behind the development of ITIL is the recognition that organisations are becoming increasingly dependent on IT in order to satisfy their corporate aims and meet their business needs. This leads to an increased requirement for high quality IT services.

    ITIL: Overview and Benefits

    ITIL provides a systematic and professional approach to the management of IT service provision. Adopting its guidance offers users a huge range of benefits that include:

  • Reduced costs

  • Improved IT services through the use of proven best practice processes

  • Improved customer satisfaction through a more professional approach to service delivery

  • Standards and guidance

  • Improved productivity

  • Improved use of skills and experience

  • Improved delivery of third party services through the specification of ITIL or ISO 20000 as the standard for service delivery in services procurements.
  • MJinfotec consulting mantra revolves around the implementation of four key measures:

    Standardization : Standardization of processes by consistently defining products, markets, channels and metrics.

    Consolidation/Integration : Consolidation of processes and integration of data sources to allow sharing of information.

    Automation : Automation of processes and data collection procedures that do not involve the rewriting of all systems.

    Elimination/Optimization : Elimination of non-value enhancing activities, optimally using the analysts time for analysis rather than data collection.

    We help align business strategies, people, process and technology to deliver operational and business-level benefits. We offer customized solutions and tailor the process, technology and resources to fit the needs and culture of different organizations.


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